FAQS
1. Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location. We'll send you tracking information once your order ships.
Q: Do you ship internationally?
A: We currently only ship to Australia, with possibility to increase locations in the future, Shipping costs and delivery times vary based on location. Please check the shipping options at checkout for specific details.
Q: Can I change my shipping address after placing my order?
A: To make changes to your shipping Address, please Email us as soon as possible. We'll do our best to make the change before the order ships.
2. Product Information
Q: What are your candles made of?
A: Our candles are made from high-quality, eco-friendly waxes like soy, coconut wax blended together. We also use cotton wicks and premium fragrance oils to ensure a pleasant scent.
Q: How long do your candles burn?
A: Burn time depends on the candle size. Our candles generally burn for approximately 40-60 hours. For the best burn experience, trim the wick to 1/4 inch before lighting. Only burn the candle for 2-4hrs at a time.
3. Returns & Exchanges
Q: What is your return policy?
A: We only offer refunds for items that arrive broken or damaged. If your order arrives in this condition, please contact us within 24 hours of delivery with photos of the damage so we can make it right. The product must be unused and in its original packaging.
Q: Do you offer exchanges if my candle arrived damaged?
A: If your candle arrives damaged, please contact us immediately with photos of the damage. We'll replace the item or offer a full refund.
Q: How do I return an item?
A: To return a damaged item, simply email us within 24 hrs of delivery at info@kaoticbliss.com.au with your order number photo's & the reason for the return.
4. Candle Care & Safety
Q: How should I care for my candles?
A: Always trim the wick to 1/4 inch before each use to ensure a clean burn. Never leave a burning candle unattended and always place it on a heat-resistant surface.
Q: How can I make my candle last longer?
A: Allow the candle to burn long enough for the wax to melt evenly across the surface. This helps prevent tunneling and ensures a longer-lasting candle.
Q: Can I reuse the candle jar?
A: Yes! Once the candle has burned down, you can clean the jar and repurpose it for storage or decoration. Simply remove any leftover wax by placing the jar in the freezer for a few hours and scraping out the wax.
5. Ordering & Payment
Q: How do I place an order?
A: Simply browse our online store, select your candles, and click the "Add to Cart" button. When you're ready, click on the cart icon and proceed to checkout. We accept various payment methods, including credit/debit cards and PayPal.
Q: Can I cancel or modify my order after it's been placed?
A: We process orders quickly, so we may not be able to cancel or modify an order once it's been placed. Please contact us immediately if you need assistance.
Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. You can purchase them on our website and send them directly to the recipient.
6. Sustainability
Q: Are your candles eco-friendly?
A: We're proud to say that our candles are made with a blend of soy and coconut wax, and our wax melts are 100% soy—both natural, renewable resources that are cleaner-burning alternatives to paraffin. While we strive to be as eco-friendly as possible, we want to be transparent: our diffuser base is not fully eco-friendly at this time. We're actively exploring more sustainable options and are committed to improving wherever we can.
Q: Do you use any harmful chemicals in your candles?
A: No, we only use premium, non-toxic fragrance oils and dyes. Our candles are free from harmful chemicals like parabens and phthalates, making them safe for you and the environment.
7. Promotions & Discounts
Q: Do you offer discounts or promotions?
A: Yes! We often run special promotions and sales. To stay updated on discounts, make sure to sign up for our newsletter or follow us on social media.
Q: Can I use multiple discount codes on one order?
A: Unfortunately, we can only accept one discount code per order. Please choose the one that provides the best savings!
8. Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team via email at info@kaoticbliss.com.au or by using the contact form on our website. We typically respond within 24 hours during business days.